Category Archives: Online Community

We need a Community! – Failure is an option

On We need a Community!: Failure is an option – celebrate it.

Product Ideation in Social Networks

Interesting sounding paper out of the Marketing Science Institute. I didn’t read the paper, but their conclusion hits home:  These findings suggest that denser, tightly interconnected communities—which are very typical in online communities and social networks—are counterproductive to the generation of more-innovative ideas. This implies that managers who use online communities and networks for ideation […]

How the Huffington Post handles 70+ million comments a year

How the Huffington Post handles 70+ million comments a year | Poynter.: “ I really found the concept of Julia interesting Now, we’re a bigger team with the equivalent of about 30 full time moderators. They work 24/7/365 in six-hour shifts going through hundreds of comments per hour each. They’re all based in the U.S. […]

Ambassador programs – be careful with “volunteers” if you are for-profit

A couple of weeks ago I went to the Community Manager Breakfast (San Francisco) where we discussed Ambassador Programs.  Most of the attendees were considering/planning some type of VIP/Ambassador program. I reminded them that there are some legal challenges with “volunteers” for for-profit companies and that they needed to discuss with an attorney since it […]

Comments, nerds and human subcultures

I love that this (interesting) article on web design turned into a mathematician nerd smackdown in the comments. Uh…actually, by his definition 1 is a prime. Read it carefully and you’ll see that. I would go so far as to say that any definition of prime that excludes 1 only does so by adding an “unless it’s […]

Don’t ignore the trolls

Found this today on Everything2. I love how he changed his mind over time, as I have: Twelve years is more than enough time for my opinion on this subject to evolve. I no longer believe you should ignore trolls. I think you need to meet them head-on and do everything you can to smack […]

Godwin’s law – Wikipedia, the free encyclopedia

I’d forgotten about Godwin’s Law. Always good to remember, especially if you happen to be managing a large, public community. Godwin’s law – Wikipedia, the free encyclopedia: “Godwin’s law (also known as Godwin’s Rule of Nazi Analogies or Godwin’s Law of Nazi Analogies[1][2]) is an observation made by Mike Godwin in 1990[2] that has become […]

All rules have an implicit “unless it’s really funny” after them.

xkcd has an IRC channel. I didn’t know that. Their channel rules are fantastic: Maintain the spirit of the channel. The spirit is love. And pie. Mmmm, pie. The ops will always try to make reasonable decisions with the goal of preventing channel from sucking. The reason we’re ops is that we’ve been judged to […]

Build services for and track your logged out users

Fred Wilson: A VC: Don’t Forget Your Logged Out Users: “There is a 100/10/1 ‘rule of thumb’ with social services. 1% will create content, 10% will engage with it, and 100% will consume it. If only 10% of your users need to log in because 90% just want to consume, then you’ll end up with […]