Category Archives: Customer Service

A great way to run a small software company: Literature and Latte

Ran across Scrivener again this weekend. Scrivener is book writing software. I’m not going to write the great american novel, I’m not even sure how I got there, but I’m impressed with good customer interactions. Things to like about their site and software: The documentation is incredible and pretty. You really should read the manual. […]

Don’t force your users to log into your Knowledgebase

Carlo Costanzo asks “Why do I have to log into your Knowledgebase” I just don’t get it.  Why do I need to have a user account and password to access a vendor’s Knowledgebase?  What is so important behind that link that you do not want it indexed and searchable by Google (my primary troubleshooting tool)? Friends […]