Françoise Tournaiaire of FTWorks has a new list of things to do with your community based on her reading of the Ten Best Web Support Sites report published by the Association of Support Professionals.
Offer an integrated search experience. You don’t want your poor users to have to create separate searches for the knowledge base and for the communities.
If I could wish for this one feature for every website I would. She lists some other things, but since search is such a huge win, not having it combined just pushes your customers to use google (and potentially off-site resources) to answer their questions.
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